Privacy Policy

Website: brightontherapyservice.com
Last Updated: 01/01/2026

1. Introduction

Brighton Therapy Service (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal data transparently and securely in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or therapy services.

2. Data Controller

Brighton Therapy Service is the data controller responsible for your personal data.

Contact Email: info@brightontherapyservice.com

Contact Form: HERE

3. What Information We Collect

We may collect and process the following information:

Personal Identification Data

  • Name
  • Email address
  • Phone number
  • Address
  • Emergency contact details

Therapy‑Related Information (Special Category Data)

  • Health and wellbeing information
  • Mental health history
  • Session notes and clinical records
  • Risk or safeguarding information

Technical Data

  • IP address
  • Browser type and device information
  • Pages visited and usage data

Communication Data

  • Messages sent via contact forms
  • Emails or correspondence

4. Lawful Basis for Processing

We process your data under the following legal bases:

  • Contract: providing therapy services you have requested
  • Legitimate Interests: managing bookings and communication
  • Legal Obligation: safeguarding and record‑keeping requirements
  • Explicit Consent: processing special category health data

You may withdraw consent at any time, though this may affect our ability to provide services.

5. How We Use Your Information

We use your data to:

  • Provide therapy services
  • Maintain clinical records
  • Manage appointments and payments
  • Respond to enquiries
  • Ensure client safety and safeguarding
  • Improve website functionality

We do not sell your personal data.

6. Confidentiality and Disclosure

Your information is confidential. We only share information where necessary:

  • With clinical supervisors (anonymised where possible)
  • Where required by law
  • Where there is risk of serious harm to you or others
  • Safeguarding concerns involving children or vulnerable adults

7. Data Storage and Security

We implement appropriate technical and organisational measures to protect your data including secure systems and restricted access.

Clinical records are retained in line with professional guidance (typically 7 years after therapy ends unless legally required otherwise).

8. Third‑Party Processors

We may use secure third‑party providers for:

  • Email and communication
  • Online video sessions
  • Website hosting
  • Payment processing

All providers are required to meet UK data protection standards.

9. Your Rights

You have the right to:

  • Access your personal data
  • Request correction
  • Request erasure (where legally permitted)
  • Restrict processing
  • Data portability
  • Withdraw consent
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

10. Cookies

Our website uses cookies. Details are provided in our Cookie Policy.

11. Changes to This Policy

We may update this Privacy Policy periodically. Updates will appear on this page with a revised date.

12. Contact

For privacy enquiries or data requests:

Brighton Therapy Service

Michelle Karban:
Therapy Harley Street,
10 Harley Street
London W1G 9PF
Telephone: 07814 942528

Rose Maxwell:
276 Ditchling Road
Brighton
BN1 6JF
Telephone: 07827 959531

You can also contact our therapists directly using our Contact Form

Website: brightontherapyservice.com
Site Admin Email: info@brightontherapyservice.com
Site Admin Contact Form: HERE