Terms of Service

Website: brightontherapyservice.com
Last Updated: 01/01/2026

1. Agreement to Terms

By accessing or using Brighton Therapy Service (“we”, “our”, “us”) and booking or attending therapy sessions, you agree to be bound by these Terms of Service.

If you do not agree, you must not use our services.

2. Scope of Service

We provide counselling and psychological therapy services including in‑person and remote sessions. Therapy is a collaborative process and outcomes cannot be guaranteed.

Our services do not replace emergency medical or psychiatric care.

If you are in immediate danger, contact emergency services or your GP.

3. Client Responsibilities

You agree to:

  • Provide accurate personal information
  • Attend sessions on time
  • Engage respectfully in therapy
  • Inform us of relevant risk or safeguarding concerns

4. Booking and Payment

Sessions must be paid in advance unless agreed otherwise.

Fees are subject to change with reasonable notice. The fee at booking applies to that appointment.

Non‑payment may result in suspension of therapy.

5. Cancellation Policy

At least 48 hours notice is required to cancel or reschedule.

Late cancellations or missed appointments are charged in full.

6. Online Sessions

Clients are responsible for ensuring privacy and appropriate technology during remote sessions. We are not responsible for interruptions caused by third‑party software or connectivity issues.

7. Confidentiality

Sessions are confidential except where disclosure is required by law or where there is risk of serious harm to you or others, including safeguarding concerns.

We may discuss cases in professional supervision without identifying details where possible.

8. Ending Therapy

Either party may end therapy at any time. We may end therapy if:

  • Therapy is no longer clinically appropriate
  • Safety concerns arise
  • Fees remain unpaid
  • Boundaries are breached

Where appropriate we will offer referral options.

9. Liability

To the extent permitted by law, we are not liable for indirect or consequential losses arising from therapy services.

10. Governing Law

These terms are governed by the laws of England and Wales.

11. Contact

Brighton Therapy Service Therapists:

Michelle Karban:
Therapy Harley Street,
10 Harley Street
London W1G 9PF
Telephone: 07814 942528

Rose Maxwell:
276 Ditchling Road
Brighton
BN1 6JF
Telephone: 07827 959531

You can also contact our therapists directly using our Contact Form

Website: brightontherapyservice.com
Site Admin Email: info@brightontherapyservice.com
Site Admin Contact Form: HERE